1. Scope

This policy applies to purchases made through Tonerinko’s official website www.tonerinko.com for printer toners, ink cartridges, and printing papers.

We currently deliver across the UAE, and international orders are subject to additional terms. Please check the shipping policy before placing an order.

2. Eligibility for Returns

To ensure the authenticity and quality of our products, returns are accepted only under the following conditions:

• The item must be unused, unopened, and in its original sealed packaging.
• The return request must be made within 7 calendar days of delivery.
• The product must be in resalable condition with all labels and packaging intact.

If you receive an incorrect or defective item, please contact us immediately upon delivery.

3. Return Process

• Connect with our chat support on +971 585 711 255 or email support@tonerinko.com.
• Provide your order number, product details, and photos/videos (if defective or wrong item received).
• Our team will review your request and issue an RMA (Return Merchandise Authorization) number if eligible.
• Ship the product to the address below.
• Ensure the item is securely packed and labelled with the RMA number.

Return shipping costs are the customer’s responsibility unless the product is defective or wrongly supplied.

4. Refunds & Replacements

• Once your return is received and inspected, you’ll be notified about the approval status.
• Approved refunds are processed within 7–10 business days via the original payment method.
• Replacements will be dispatched after inspection and subject to stock availability.
• Shipping costs are non-refundable unless Tonerinko is at fault.
• Partial refunds may be issued if items are not returned in original condition.

5. Defective or Wrong Items

If you receive a defective toner or the wrong cartridge model, notify us within 7 days of delivery with clear photos or videos.

• We will arrange a replacement, OR
• Provide a full refund including return shipping.

6. Cancellation Policy

• Orders can be cancelled before dispatch at no charge.
• Once dispatched, the regular return process will apply.
• Custom orders, bulk orders, or special SKUs cannot be cancelled once confirmed.

7. Contact Us