Welcome to Tonerinko’s Legal & Policies page — the official resource outlining our company’s legal commitments, operational standards, and customer protection measures.

Operated by GloboHub SLX LLC-FZ, Tonerinko is a UAE-registered entity dedicated to providing genuine printer toners, ink cartridges, and printing papers across the United Arab Emirates and select international regions.

By accessing or purchasing through www.tonerinko.com, you agree to the terms, conditions, and policies outlined below.

1. Company Legal Information

Official Contact:

• 💬 Chat Support: +971 585 711 255
• 📧 Email: support@tonerinko.com

Tonerinko operates in compliance with UAE commercial and eCommerce regulations, ensuring transparency, authenticity, and data protection in all transactions.

2. Product Authenticity & Quality Commitment

Tonerinko guarantees that all toners, ink cartridges, and papers sold through our website are:

• ✅ 100% genuine and region-specific OEM products (HP, Canon, Epson, Brother, Samsung, Lexmark, Xerox, etc.)
• 🏷️ Sourced only from authorized UAE distributors or brand-approved suppliers
• 🔒 Covered under applicable warranty and replacement policies

We also conduct quality inspections prior to dispatch to ensure every shipment meets Tonerinko’s quality standards.

3. Return & Refund Policy

• Returns accepted within 7 calendar days of delivery for unused and unopened products.
• Defective or incorrect items will be replaced or refunded after inspection.
• Refunds processed within 7–10 business days via the original payment method.
• Shipping charges are non-refundable except when Tonerinko is at fault.

📄 Read full policy: Return & Refund Policy

4. Shipping Policy

• Orders are processed within 1–2 business days.
• Delivery across UAE within 1–4 working days depending on location.
• Free delivery applies to orders above AED 1000.
• International deliveries available upon request.

📦 Read full policy: Shipping Policy

5. Warranty Policy

• OEM and compatible cartridges are covered by manufacturer or Tonerinko warranty.
• Warranty valid for 30 days from delivery against manufacturing defects.
• Covered issues include toner defects, poor print quality, or cartridge recognition failure.
• Excludes damage caused by improper installation, refilling, or printer malfunction.

🧾 Read full policy: Warranty Policy

6. Cancellation & Refunds

• Orders can be cancelled before dispatch without additional charges.
• Once dispatched, cancellations follow the standard return process.
• Refunds for cancellations processed within 7–10 business days.
• Special, bulk, or custom orders are non-cancellable after confirmation.

💳 Read full policy: Cancellation & Refund Policy

7. Privacy & Security Policy

• We collect only essential customer information for order processing.
• SSL encryption and PCI DSS compliant payment gateways ensure secure transactions.
• Your personal information is never sold or shared with unauthorized third parties.
• All customer data is stored securely in accordance with UAE data protection laws.

🔒 Read full policy: Privacy & Security Policy

8. Terms & Conditions

• Use the website only for lawful and legitimate purposes.
• Provide accurate billing and shipping information.
• Product descriptions, images, and prices may change without prior notice.
• Tonerinko’s liability is limited to the purchase value of the product.
• All disputes are governed under UAE law and the courts of Dubai.

⚖️ Read full policy: Terms & Conditions

9. Intellectual Property Notice

All content on tonerinko.com including text, product data, images, logos, and graphics is the intellectual property of Tonerinko or its licensors.

Reproduction, redistribution, or modification of this content without prior written permission is strictly prohibited.

10. Dispute Resolution & Governing Law

Tonerinko follows a transparent complaint resolution process. Customers may contact support@tonerinko.com for any disputes regarding orders, warranties, or services.

If unresolved, disputes shall be governed under UAE Federal Commercial Law and subject to the jurisdiction of the Dubai Courts.

11. Updates to This Page

Tonerinko reserves the right to modify or update this Legal & Policies page at any time.

Updates will be effective immediately upon posting, and the revised Effective Date will be displayed at the top of this page.

12. Contact Us