Legal Policy

Effective Date: 1ˢᵗ January 2025

Applies To: Toners, Ink Cartridges & Printing Papers

Last Updated: 1ˢᵗ January 2025

Welcome to Tonerinko’s Legal & Policies page — the official resource outlining our company’s legal commitments, operational standards, and customer protection measures. Operated by GloboHub SLX LLC-FZ, Tonerinko is a UAE-registered entity dedicated to providing genuine printer toners, ink cartridges, and printing papers across the United Arab Emirates and select international regions. By accessing or purchasing through www.tonerinko.com, you agree to the terms, conditions, and policies outlined below.

1. Company Legal Information

Registered Name: GloboHub SLX LLC-FZ
Brand Name: Tonerinko
License Authority: Meydan Free Zone, Dubai, United Arab Emirates
Registered Address: Office No. 359, Zone 8, Hamsah-A, 3A Street, Al Karama, Dubai, UAE

Official Contact:
💬 Chat Support: +971 585 711 255
📧 Email: support@tonerinko.com

Tonerinko operates in compliance with UAE commercial and eCommerce regulations, ensuring transparency, authenticity, and data protection in all transactions.

2. Product Authenticity & Quality Commitment

Tonerinko guarantees that all toners, ink cartridges, and papers sold through our website are:

• ✅ 100% genuine and region-specific OEM products (HP, Canon, Epson, Brother, Samsung, Lexmark, Xerox, etc.)
• 🏷️ Sourced only from authorized UAE distributors or brand-approved suppliers
• 🔒 Covered under applicable warranty and replacement policies

We also conduct quality inspections prior to dispatch to ensure every shipment meets Tonerinko’s quality standards.

3. Return & Refund Policy

• Returns are accepted within 7 calendar days of delivery for unused, unopened, and resalable products.
• Defective or incorrect items will be replaced or refunded after inspection.
• Refunds are processed within 7–10 business days via the original payment method.
• Shipping charges are non-refundable, except in the case of a Tonerinko error.

📄 Read full policy: Return & Refund Policy

4. Shipping Policy

• Orders are typically processed within 1–2 business days.
• Delivery across UAE within 1–4 working days, depending on location.
• Free delivery applies to orders above AED 1000; others incur a nominal shipping fee.
• International deliveries are available upon request.

📦 Read full policy: Shipping Policy

5. Warranty Policy

• All OEM and compatible cartridges are covered by manufacturer or Tonerinko warranty.
• Warranty is valid for 30 days from delivery against manufacturing defects.
• Covered issues include toner defects, poor print quality, or cartridge recognition failure.
• Excludes damage due to improper installation, refilling, or printer malfunction.

🧾 Read full policy: Warranty Policy

6. Cancellation & Refunds

• Orders can be cancelled before dispatch at no cost.
• Once dispatched, cancellations are subject to the standard return process.
• Refunds for cancellations are issued within 7–10 business days.
• Special, bulk, or custom orders are non-cancellable after confirmation.

💳 Read full policy: Cancellation & Refund Policy

7. Privacy & Security Policy

• Tonerinko respects your privacy and handles all customer data with strict confidentiality.
• We collect only necessary information (name, contact, shipping address, etc.) for order fulfillment.
• Use SSL encryption and secure payment gateways compliant with PCI DSS standards.
• Do not sell, trade, or share your information with unauthorized third parties.
• Store all data securely in accordance with UAE data protection laws.

🔒 Read full policy: Privacy & Security Policy

8. Terms & Conditions

• Use the website only for lawful and legitimate purposes.
• Provide accurate billing and shipping information.
• Accept that all product descriptions, images, and prices are subject to change without notice.
• Acknowledge that Tonerinko’s liability is limited to the purchase value of the product.
• Recognize that all disputes shall be governed under UAE law and subject to the courts of Dubai.

⚖️ Read full policy: Terms & Conditions

9. Intellectual Property Notice

All content on tonerinko.com — including text, product data, images, brand logos, and graphics — is the intellectual property of Tonerinko or its licensors. Reproduction, redistribution, or modification of this content without prior written consent is strictly prohibited.

10. Dispute Resolution & Governing Law

Tonerinko follows a fair and transparent complaint handling process. Customers may contact support@tonerinko.com for any order or warranty disputes. If unresolved, disputes shall be settled under UAE Federal Commercial Law through the Dubai Courts.

11. Updates to This Page

Tonerinko reserves the right to modify, update, or replace any section of this Legal & Policies page without prior notice. Any changes will be effective immediately upon posting, with the revised Effective Date clearly displayed at the top.

12. Contact Us