Help Center

We’re Here to Help — Anytime, Anywhere

Welcome to the Tonerinko Help Center — your one-stop destination for all support-related questions, from order tracking and payments to warranty claims and product troubleshooting. Our goal is to make your shopping and printing experience smooth, transparent, and worry-free.

1. Order Assistance

🛒 Order Tracking

Once your order is confirmed, you’ll receive an email and WhatsApp update with your tracking number. Track your order anytime by contacting our Chat Support at +971 585 711 255 or emailing support@tonerinko.com.

📦 Delivery Timelines:

• Dubai: 1–2 working days
• Abu Dhabi, Sharjah, Ajman: 2–3 working days
• Other Emirates: 3–4 working days
• International shipments vary based on courier and destination

2. Returns, Replacements & Refunds

If you’ve received a defective, wrong, or damaged item, contact us within 7 days of delivery for a replacement or refund. Ensure the item is unused, unopened, and in its original packaging.

How to initiate a return:

1. Message via chat (+971 585 711 255) or email support@tonerinko.com.
2. Share your order number, photos/videos of the product, and reason for return.
3. Our team will provide a Return Authorization (RMA) number and instructions.

📄 Read more: Return & Refund Policy | 💳 Cancellation Policy

3. Warranty & Product Support

All toners and ink cartridges come with a 30-day limited warranty covering manufacturing defects, such as:

• Cartridge not recognized by printer
• Toner leakage or poor print output
• Empty cartridge upon first use

Warranty claims are inspected before approval. Verified claims result in a replacement or refund.

📘 Read more: Warranty Policy

4. Payments & Pricing Support

💳 Accepted Payment Methods:

• Credit / Debit Cards (Visa, MasterCard)
• Apple Pay (where available)
• Cash on Delivery (UAE only)

All transactions are securely processed in AED. If your bank account uses another currency, conversion is handled automatically.

📘 Read more: Currency, Pricing & Payment Policy

5. Account & Security

Your Tonerinko Account helps you manage:

• Past orders and invoices
• Saved addresses
• Warranty status and support requests

All data is encrypted and stored securely. Customer details are never shared for marketing without consent.

🔒 Learn more: Privacy & Security Policy

6. Troubleshooting Common Issues

🖨️ Printer Not Recognizing Toner/Ink

• Remove and reinsert the cartridge firmly.
• Ensure chip contacts are clean and cartridge properly aligned.
• Restart the printer after installation.
• If issues persist, contact our team for further assistance.

💨 Poor Print Quality

• Gently shake the toner cartridge to redistribute powder evenly.
• Check if “Toner Save” mode is off in printer settings.
• If streaks or fading continue, cartridge may need replacement.

🧾 Didn’t Receive Invoice?

Your invoice is emailed automatically once payment is confirmed. If missing, contact support@tonerinko.com for a resend.

7. Contact Support