Help Center

Once your order is confirmed, you'll receive an email and WhatsApp update with your tracking number. Contact us anytime via Chat Support.

Received a defective, wrong, or damaged item? Contact us within 7 days of delivery. Item must be unused, unopened, and in original packaging.

1. Message via Chat (+971 585 711 255) or email support@tonerinko.com
2. Share your order number, photos/videos, and reason for return
3. Receive your RMA number and return instructions from our team

All toners and ink cartridges are covered for manufacturing defects:

• Cartridge not recognized by printer
• Toner leakage or poor print output
• Empty cartridge upon first use

Warranty claims are inspected before approval. Verified claims result in a replacement or full refund.

• Credit / Debit Cards — Visa & MasterCard
• Apple Pay (where available)
• Cash on Delivery (UAE only)

All transactions are securely processed in AED. Foreign currencies are automatically converted by your bank.

• Past orders and invoices
• Saved delivery addresses
• Warranty status and support requests

All data is encrypted and stored securely. Customer details are never shared for marketing without your consent.

1. Remove and reinsert the cartridge firmly
2. Ensure chip contacts are clean and properly aligned
3. Restart the printer after installation
4. If issues persist, contact our support team

1. Gently shake the toner to redistribute powder evenly
2. Ensure "Toner Save" mode is OFF in printer settings
3. Persistent streaks or fading may require a replacement

Your invoice is emailed automatically after payment. If missing, email support@tonerinko.com for a resend.